Engineering Support Agreements

Service in a Box Service in a Box from Schneider Electric is an annual support plan, combining 24 hour per day, 7 day per week priority access to telephone technical support together with one onsite engineering visit from a qualified Schneider Electric Engineer. 24/7, 365 Emergency Telephone Technical Support Direct telephone number to an application based product expert Strict KPI monitoring and escalation process for busy call periods ensuring you receive a fast and efficient service One Engineer Day on site ONE engineering day (daytime, maximum 8 hours onsite) which can be booked and used for either: On the job training A tailored, informal, on-site training opportunity where the engineer can answer questions about product setup, configuration or installation and generally increase the knowledge of your engineer team on Schneider Electric products Troubleshooting Experience repeated failures or downtime? You could use the engineering day to allow a Schneider Electric product expert to help support you in trouble-shooting the root-cause of the issue Install or Commissioning (Subject to approved Scope of Work) Need support in setting up and optimizing more advanced inverter drives? If you have purchased or plan to purchase a Schneider Electric Altivar drive, why not get the manufacturer to install it? Can also be used to install or commission basic Automation applications or products such as a Panel, Motor or PLC-based application (excluding software design or support). Installed Base Risk Assessment (Health Check) Want to know if your control systems have hidden risks due to obsolete or end-of-life components? Complete Health Check of your Schneider Electric application covering product and system visual inspection, diagnostics and interrogati...